{"id":147,"date":"2026-03-04T05:01:07","date_gmt":"2026-03-04T05:01:07","guid":{"rendered":"https:\/\/basalt.media\/?page_id=147"},"modified":"2026-03-04T05:05:05","modified_gmt":"2026-03-04T05:05:05","slug":"conditions","status":"publish","type":"page","link":"https:\/\/basalt.media\/ca\/conditions\/","title":{"rendered":"CONDITIONS G\u00c9N\u00c9RALES \/ TERMS &amp; CONDITIONS"},"content":{"rendered":"\r\n<p class=\"wp-block-paragraph\"><strong>The English version of these Terms and Conditions follows below the French version.<\/strong><\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>CONDITIONS G\u00c9N\u00c9RALES<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Basalt Media<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Date d\u2019entr\u00e9e en vigueur :<\/strong> 01\/01\/2026<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentes Conditions g\u00e9n\u00e9rales (\u00ab Conditions \u00bb) constituent une entente juridique contraignante entre vous (\u00ab Client \u00bb, \u00ab vous \u00bb) et <strong>Basalt Media<\/strong> (\u00ab l\u2019Entreprise \u00bb, \u00ab nous \u00bb, \u00ab notre \u00bb), r\u00e9gissant votre acc\u00e8s et votre utilisation du site Web <a href=\"https:\/\/basalt.media\"><strong>https:\/\/basalt.media<\/strong><\/a> ainsi que de l\u2019ensemble des services offerts.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">En achetant un abonnement, en acc\u00e9dant au site Web ou en utilisant les services, vous reconnaissez avoir lu, compris et accept\u00e9 d\u2019\u00eatre li\u00e9 par les pr\u00e9sentes Conditions.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>1. Informations sur l\u2019entreprise<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Nom l\u00e9gal :<\/strong> Basalt Media<br \/><strong>Site Web: <\/strong><a href=\"https:\/\/basalt.media\">https:\/\/basalt.media<br \/><\/a><strong>Juridiction :<\/strong> Province de Qu\u00e9bec, Canada<br \/><strong>Num\u00e9ro d\u2019entreprise du Qu\u00e9bec (NEQ) :<\/strong> 2280740715<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. Description des services<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Basalt Media offre des services de conception graphique par abonnement, factur\u00e9s sur une base mensuelle r\u00e9currente. Les Clients peuvent soumettre un nombre illimit\u00e9 de demandes de conception, lesquelles sont r\u00e9alis\u00e9es au fil du temps, conform\u00e9ment aux limitations, processus op\u00e9rationnels et r\u00e8gles d\u2019utilisation raisonnable pr\u00e9vues aux pr\u00e9sentes.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tous les services sont fournis \u00e0 distance et g\u00e9r\u00e9s principalement par l\u2019interm\u00e9diaire de WhatsApp ou de tout autre canal de communication d\u00e9sign\u00e9 par l\u2019Entreprise.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>3. Conditions d\u2019abonnement<\/strong><\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Les abonnements sont factur\u00e9s mensuellement \u00e0 l\u2019avance et se renouvellent automatiquement, sauf r\u00e9siliation avant la date de renouvellement.<\/li>\r\n\r\n\r\n\r\n<li>Chaque abonnement est limit\u00e9 \u00e0 <strong>un seul abonnement actif par personne ou entit\u00e9 commerciale<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>Les abonnements sont non transf\u00e9rables et ne peuvent \u00eatre partag\u00e9s, revendus ou sous-licenci\u00e9s.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Toute tentative de contournement des limitations d\u2019abonnement peut entra\u00eener la suspension ou la r\u00e9siliation du service, sans remboursement.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>4. Demandes illimit\u00e9es et utilisation raisonnable<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le terme \u00ab illimit\u00e9 \u00bb r\u00e9f\u00e8re au nombre de demandes pouvant \u00eatre soumises, et non au nombre de demandes trait\u00e9es simultan\u00e9ment.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Seul un nombre limit\u00e9 de demandes peut \u00eatre actif \u00e0 un moment donn\u00e9, selon le forfait souscrit.<\/li>\r\n\r\n\r\n\r\n<li>Les demandes sont trait\u00e9es de fa\u00e7on s\u00e9quentielle par cr\u00e9neau actif.<\/li>\r\n\r\n\r\n\r\n<li>L\u2019Entreprise se r\u00e9serve le droit de d\u00e9terminer la port\u00e9e, la complexit\u00e9 et la priorit\u00e9 des demandes.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise peut suspendre ou r\u00e9silier les services si elle estime, \u00e0 sa seule discr\u00e9tion, que le Client adopte un comportement abusif, tente d\u2019exploiter le mod\u00e8le de service ou soumet des demandes excessives ou de faible qualit\u00e9.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>5. D\u00e9lais de livraison<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tous les d\u00e9lais de livraison sont fournis \u00e0 titre indicatif seulement et ne constituent pas des garanties.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les d\u00e9lais :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>d\u00e9butent uniquement lorsqu\u2019une demande est clairement d\u00e9finie et confirm\u00e9e,<\/li>\r\n\r\n\r\n\r\n<li>sont calcul\u00e9s en heures ou jours ouvrables,<\/li>\r\n\r\n\r\n\r\n<li>excluent les fins de semaine, jours f\u00e9ri\u00e9s et d\u00e9lais caus\u00e9s par les r\u00e9visions, commentaires ou informations incompl\u00e8tes du Client.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les demandes complexes ou multipartites peuvent n\u00e9cessiter des d\u00e9lais suppl\u00e9mentaires.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>6. Port\u00e9e des services<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les services incluent des services standards de conception graphique num\u00e9rique, tels que d\u00e9termin\u00e9s par l\u2019Entreprise.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Sont express\u00e9ment exclus, sauf entente \u00e9crite contraire :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>animations, motion design ou vid\u00e9o,<\/li>\r\n\r\n\r\n\r\n<li>conception 3D,<\/li>\r\n\r\n\r\n\r\n<li>illustration personnalis\u00e9e,<\/li>\r\n\r\n\r\n\r\n<li>d\u00e9veloppement logiciel ou programmation,<\/li>\r\n\r\n\r\n\r\n<li>production imprim\u00e9e ou coordination avec des fournisseurs,<\/li>\r\n\r\n\r\n\r\n<li>analyse juridique, r\u00e9glementaire ou de conformit\u00e9.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise se r\u00e9serve le droit de refuser toute demande hors de la port\u00e9e des services.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>7. R\u00e9visions<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les r\u00e9visions sont incluses lorsqu\u2019elles concernent directement la demande initiale.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les modifications substantielles, changements de port\u00e9e ou cycles de r\u00e9visions excessifs peuvent \u00eatre consid\u00e9r\u00e9s comme de nouvelles demandes, \u00e0 la discr\u00e9tion de l\u2019Entreprise.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>8. Responsabilit\u00e9s du Client<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le Client est seul responsable de :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>fournir des instructions et du mat\u00e9riel exacts,<\/li>\r\n\r\n\r\n\r\n<li>s\u2019assurer qu\u2019il d\u00e9tient les droits de propri\u00e9t\u00e9 intellectuelle ou licences n\u00e9cessaires,<\/li>\r\n\r\n\r\n\r\n<li>examiner et approuver les conceptions avant toute utilisation.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tout retard de r\u00e9ponse peut suspendre les d\u00e9lais de service.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>9. Communications<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les communications principales ont lieu via WhatsApp.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le Client reconna\u00eet que l\u2019utilisation de plateformes tierces comporte des risques inh\u00e9rents et que l\u2019Entreprise ne saurait \u00eatre tenue responsable des d\u00e9faillances de communication hors de son contr\u00f4le.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>10. Propri\u00e9t\u00e9 intellectuelle et droits d\u2019auteur<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Apr\u00e8s paiement complet et approbation \u00e9crite ou implicite d\u2019une conception finale :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>la propri\u00e9t\u00e9 du livrable final approuv\u00e9 est transf\u00e9r\u00e9e au Client,<\/li>\r\n\r\n\r\n\r\n<li>tous les brouillons, concepts, versions pr\u00e9liminaires et \u00e9l\u00e9ments non utilis\u00e9s demeurent la propri\u00e9t\u00e9 exclusive de l\u2019Entreprise, sauf entente \u00e9crite contraire.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise se r\u00e9serve le droit d\u2019utiliser les travaux r\u00e9alis\u00e9s \u00e0 des fins de portfolio ou de marketing, sauf refus expr\u00e8s du Client communiqu\u00e9 par \u00e9crit avant l\u2019approbation finale.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>11. Utilisation des conceptions et prise de risque<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le Client reconna\u00eet et accepte que :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>toutes les d\u00e9cisions relatives \u00e0 l\u2019utilisation, la diffusion ou la modification des conceptions rel\u00e8vent exclusivement du Client,<\/li>\r\n\r\n\r\n\r\n<li>l\u2019Entreprise ne fournit aucun conseil juridique, r\u00e9glementaire, marketing ou de conformit\u00e9,<\/li>\r\n\r\n\r\n\r\n<li>le Client est seul responsable de v\u00e9rifier la l\u00e9galit\u00e9, la conformit\u00e9 et la pertinence des conceptions pour leur usage pr\u00e9vu.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Une fois une conception approuv\u00e9e, <strong>l\u2019ensemble des risques et responsabilit\u00e9s li\u00e9s \u00e0 son utilisation sont enti\u00e8rement transf\u00e9r\u00e9s au Client<\/strong>.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>12. Limitation de responsabilit\u00e9<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Dans la mesure maximale permise par la loi :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>l\u2019Entreprise ne pourra \u00eatre tenue responsable de tout dommage direct ou indirect, y compris les pertes de revenus, pertes de profits, atteinte \u00e0 la r\u00e9putation, p\u00e9nalit\u00e9s r\u00e9glementaires ou interruption d\u2019activit\u00e9,<\/li>\r\n\r\n\r\n\r\n<li>l\u2019Entreprise ne saurait \u00eatre tenue responsable de l\u2019utilisation, modification ou diffusion des conceptions par le Client ou des tiers,<\/li>\r\n\r\n\r\n\r\n<li>la responsabilit\u00e9 totale de l\u2019Entreprise est limit\u00e9e au montant pay\u00e9 par le Client au cours du mois pr\u00e9c\u00e9dant la r\u00e9clamation.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>13. Indemnisation<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Le Client s\u2019engage \u00e0 indemniser et \u00e0 d\u00e9gager de toute responsabilit\u00e9 l\u2019Entreprise relativement \u00e0 toute r\u00e9clamation, perte ou dommage d\u00e9coulant :<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>de l\u2019utilisation des services ou conceptions,<\/li>\r\n\r\n\r\n\r\n<li>du contenu fourni ou demand\u00e9 par le Client,<\/li>\r\n\r\n\r\n\r\n<li>de toute violation de lois applicables ou de droits de tiers.<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>14. Politique de remboursement<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tous les paiements sont d\u00e9finitifs et non remboursables.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Aucun remboursement ou cr\u00e9dit ne sera accord\u00e9 pour des mois partiels, une capacit\u00e9 inutilis\u00e9e ou un abonnement annul\u00e9.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Toute contestation de paiement ou r\u00e9trofacturation peut entra\u00eener une r\u00e9siliation imm\u00e9diate des services.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>15. Suspension et r\u00e9siliation<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise se r\u00e9serve le droit de suspendre ou de r\u00e9silier les services imm\u00e9diatement, sans pr\u00e9avis ni remboursement, en cas de violation des pr\u00e9sentes Conditions ou d\u2019abus.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>16. Exclusion de garanties<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les services sont fournis \u00ab tels quels \u00bb et \u00ab selon leur disponibilit\u00e9 \u00bb, sans garantie expresse ou implicite.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise d\u00e9cline toute garantie, notamment de qualit\u00e9 marchande, d\u2019ad\u00e9quation \u00e0 un usage particulier et d\u2019absence de contrefa\u00e7on.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>17. Droit applicable et juridiction<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Les pr\u00e9sentes Conditions sont r\u00e9gies par les lois de la <strong>Province de Qu\u00e9bec<\/strong>, \u00e0 l\u2019exclusion des r\u00e8gles de conflit de lois.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Tout litige sera soumis exclusivement aux tribunaux comp\u00e9tents du Qu\u00e9bec.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>18. Modifications<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">L\u2019Entreprise peut modifier les pr\u00e9sentes Conditions en tout temps. L\u2019utilisation continue des services constitue une acceptation des Conditions modifi\u00e9es.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>19. Coordonn\u00e9es<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Courriel :<\/strong> hello [at] basalt [dot] media<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<p class=\"wp-block-paragraph\">************** ENGLISH VERSION BELOW **************<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>TERMS AND CONDITIONS<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Basalt Media<\/strong><\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 01\/01\/2026<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">These Terms and Conditions (\u201cTerms\u201d) constitute a legally binding agreement between you (\u201cClient\u201d, \u201cyou\u201d, \u201cyour\u201d) and <strong>Basalt Media<\/strong> (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d, \u201cour\u201d), governing your access to and use of the website<a href=\"https:\/\/basalt.media\"> <strong>https:\/\/basalt.media<\/strong><\/a> and all related services.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">By purchasing a subscription, accessing the website, or using the services, you acknowledge that you have read, understood, and agree to be bound by these Terms.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>1. Company Information<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Legal Name:<\/strong> Basalt Media<br \/><strong>Website:<\/strong><a href=\"https:\/\/basalt.media\"> https:\/\/basalt.media<br \/><\/a><strong>Jurisdiction:<\/strong> Province of Qu\u00e9bec, Canada<br \/><strong>Num\u00e9ro d\u2019entreprise du Qu\u00e9bec (NEQ):<\/strong> 2280740715<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>2. Description of Services<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Basalt Media provides subscription-based graphic design services on a recurring monthly basis. Clients may submit an unlimited number of design requests, which are completed over time subject to the limitations, workflows, and fair use provisions set forth herein.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">All services are provided remotely and managed primarily via WhatsApp or other communication channels designated by the Company.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>3. Subscription Terms<\/strong><\/h2>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Subscriptions are billed monthly in advance and renew automatically unless canceled prior to the next billing date.<\/li>\r\n\r\n\r\n\r\n<li>Each subscription is limited to <strong>one active subscription per individual or business entity<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>Subscriptions are non-transferable and may not be shared, resold, or sublicensed.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Any attempt to circumvent subscription limitations may result in suspension or termination without refund.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>4. Unlimited Requests &amp; Fair Use<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">\u201cUnlimited\u201d refers to the number of design requests that may be submitted, not the number completed simultaneously.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Only a limited number of requests may be active at any given time, as defined by the subscribed plan.<\/li>\r\n\r\n\r\n\r\n<li>Requests are completed sequentially per active slot.<\/li>\r\n\r\n\r\n\r\n<li>The Company reserves the right to determine request scope, complexity, and prioritization.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company may suspend or terminate services if, in its sole discretion, a Client engages in abusive usage, excessive low-effort submissions, or behavior intended to exploit the service model.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>5. Turnaround Times<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">All turnaround times are <strong>estimates only<\/strong> and do not constitute guarantees.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Turnaround time:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Commences only after a request is fully defined and acknowledged<\/li>\r\n\r\n\r\n\r\n<li>Is calculated in business hours\/days<\/li>\r\n\r\n\r\n\r\n<li>Excludes weekends, statutory holidays, and delays caused by Client feedback, revisions, or incomplete instructions<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Complex or multi-part requests may require additional time.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>6. Scope of Services<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Services include standard digital graphic design services as determined by the Company.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The following are expressly excluded unless agreed to in writing:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Motion graphics or video<\/li>\r\n\r\n\r\n\r\n<li>3D design<\/li>\r\n\r\n\r\n\r\n<li>Custom illustration<\/li>\r\n\r\n\r\n\r\n<li>Software development or coding<\/li>\r\n\r\n\r\n\r\n<li>Print production or vendor coordination<\/li>\r\n\r\n\r\n\r\n<li>Legal, regulatory, or compliance review<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company reserves the right to refuse requests outside the service scope.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>7. Revisions<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Revisions are included provided they relate directly to the original request.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Substantial changes, scope expansion, or repeated revision cycles may be treated as new requests at the Company\u2019s discretion.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>8. Client Responsibilities<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Client is solely responsible for:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Providing accurate instructions and materials<\/li>\r\n\r\n\r\n\r\n<li>Ensuring content ownership or licensing rights<\/li>\r\n\r\n\r\n\r\n<li>Reviewing and approving designs prior to use<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Failure to respond in a timely manner may pause service timelines.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>9. Communication<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Primary communication is conducted via WhatsApp.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Client acknowledges that reliance on third-party platforms carries inherent risks, and the Company shall not be liable for communication failures beyond its control.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>10. Intellectual Property &amp; Ownership<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Upon <strong>full payment and written or implied approval<\/strong> of a final design:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Ownership of the approved final deliverable transfers to the Client<\/li>\r\n\r\n\r\n\r\n<li>All drafts, concepts, preliminary versions, and unused materials remain the exclusive property of the Company unless otherwise agreed in writing<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company retains the right to display completed work in portfolios, marketing materials, or case studies unless the Client explicitly opts out in writing prior to approval.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>11. Use of Designs &amp; Assumption of Risk<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Client acknowledges and agrees that:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>All design decisions, usage, deployment, and distribution of deliverables are made <strong>solely at the Client\u2019s discretion<\/strong><\/li>\r\n\r\n\r\n\r\n<li>The Company does not provide legal, regulatory, marketing, or compliance advice<\/li>\r\n\r\n\r\n\r\n<li>The Client is solely responsible for determining the suitability, legality, and appropriateness of any design for its intended use<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Once a design is approved by the Client, <strong>all responsibility and risk associated with its use transfer entirely to the Client<\/strong>.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>12. Limitation of Liability<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">To the maximum extent permitted by applicable law:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The Company shall not be liable for <strong>any direct, indirect, incidental, consequential, special, or punitive damages<\/strong>, including but not limited to loss of revenue, loss of profits, reputational harm, regulatory penalties, or business interruption arising from the use of the services or deliverables<\/li>\r\n\r\n\r\n\r\n<li>The Company shall not be responsible for damages, claims, or liabilities arising from how designs are used, modified, published, or distributed by the Client or third parties<\/li>\r\n\r\n\r\n\r\n<li>The Company\u2019s total aggregate liability, if any, shall be limited to the amount paid by the Client for the subscription during the one (1) month preceding the claim<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>13. Indemnification<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Client agrees to indemnify, defend, and hold harmless the Company from and against any claims, damages, losses, liabilities, costs, or expenses arising out of:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The Client\u2019s use of the services or designs<\/li>\r\n\r\n\r\n\r\n<li>Content provided or requested by the Client<\/li>\r\n\r\n\r\n\r\n<li>Any violation of applicable laws or third-party rights<\/li>\r\n<\/ul>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>14. Refund Policy<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">All payments are final and non-refundable.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">No refunds or credits are provided for partial months, unused capacity, or canceled subscriptions.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Chargebacks or payment disputes may result in immediate service termination.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>15. Suspension &amp; Termination<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company reserves the right to suspend or terminate services immediately, without notice or refund, for violations of these Terms, abusive behavior, or misuse of the service.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>16. Disclaimer of Warranties<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Services are provided \u201cas is\u201d and \u201cas available,\u201d without warranties of any kind, whether express or implied.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>17. Governing Law &amp; Jurisdiction<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">These Terms are governed by the laws of the <strong>Province of Qu\u00e9bec<\/strong>, without regard to conflict-of-law principles.<\/p>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">Any disputes shall be submitted exclusively to the courts of Qu\u00e9bec.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>18. Amendments<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\">The Company may modify these Terms at any time. Continued use of the services constitutes acceptance of the revised Terms.<\/p>\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>19. Contact Information<\/strong><\/h2>\r\n\r\n\r\n\r\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> hello [at] basalt [dot] media<\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>The English version of these Terms and Conditions follows below the French version. CONDITIONS G\u00c9N\u00c9RALES Basalt Media Date d\u2019entr\u00e9e en vigueur : 01\/01\/2026 Les pr\u00e9sentes Conditions g\u00e9n\u00e9rales (\u00ab Conditions \u00bb)&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/pages\/147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/comments?post=147"}],"version-history":[{"count":4,"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/pages\/147\/revisions"}],"predecessor-version":[{"id":151,"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/pages\/147\/revisions\/151"}],"wp:attachment":[{"href":"https:\/\/basalt.media\/ca\/wp-json\/wp\/v2\/media?parent=147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}